EXPERIENCE

UX Designer

MyGrowthub, Freelance 2023–Present

● Implemented and iterated human-centered design solutions for 22 web pages within the constraints of a no-code website on an Agile team

with minimal direction

● Led team to design services for clients, resulting in a successful redesign of a

subscription service utilizing Agile Scrum methodology

● Identified business opportunities and missed user interfaces by creating service

blueprints improving overall service delivery of a new service

● Applied style guides and component libraries, when designing wireframes, low and

high-fidelity mockups, interactive prototypes, and a no-code website to create

easy-to-navigate user interfaces for 22 web pages

Founding UX Designer

ThorDrive, 2021–2023

● Reduced non-value-added time for employees of 1 hour per task by automating 3

services

● Collaborated with the product owner and cross-functional team members to

conceptualize and prioritize features, flows, and user interfaces, aligning them with

user goals and business needs

● Implemented and iterated human-centered design solutions for Fleet Management

System within the constraints of the autonomous technology, customers (UPS, DHL,

American Airlines) system, airfield safety constraints, on an with minimal direction

● Identified 2 business opportunities and missed user interfaces by creating service

blueprints improving overall service delivery of a new service

● Applied style guides and created component libraries, when designing wireframes,

low and high-fidelity mockups, interactive prototypes, for fleet management system,

and prototypes for internal testing software.

● Developed personas and journey maps through participation in research efforts to

understand customer needs and define business opportunities, leading to

improved customer satisfaction

UX Design Student projects and Internships

freelance Contracts, 2019-2021

Hyundai

● Created journey maps, service blueprint, and stakeholder map to aid in the design

of future state end-to-end services and improve the experience for customers.

● Collaborated with team members to create a scalable business strategy, capturing

the needs and goals of the brand and the needs of potential customers.

● Designed the physical product following brand standard guide in collaboration with

designers, storyboarded the service of the product.

Stellantis

● Created a strategy, service design, and detailed UI mobile app and vehicle interface

for a Jeep 2030 concept vehicle, emphasizing brand messaging and visual

storytelling of vehicles created for the social media content creator

● Strategized and created a high level UX Service Design around a wide range of

touchpoints across platforms (Automobile interface, mobile, web, and more) to

create a unique adventurous experience for the Jeep content creator user

Ford

● Conducted comprehensive user research and market research for 2030 Ford

Mustang Concept leading to the creation of service design blueprints, business

strategies, design components.

● Collaborated with designers to create high level business strategy and service

design that balanced the brand's historical identity with the changing needs and

values of the user-created infographics, moodboards, sketches, storyboarding,

design, and illustration.

● Tested concepts created through focus groups with target user group visualized

qualitative research found in infographics.